Term and condition

You should read these Terms and Conditions, Privacy Policy and Refund Policy before using our website or services. By agreeing to go ahead with our products and services, you as the client, individual, or company must read and comply with the terms of conditions stated below.
We may amend these Terms and Conditions from time to time. Please check back regularly to ensure that you are kept updated.
For your convenience, we place a date and time at the bottom of the page when we amend our Terms and Conditions, Privacy Policy and Refund Policy.

1 Definitions

1.1 The Client: The company or individual requesting the services of Silk Media
1.2 Services and Products: Includes but not limited to websites, templates, codes and graphic designs. Services and products can be used interchangeably.
1.3 Specification: The specification set out in the order form and/or Silk Media’s invoice for the Services and to which these terms are attached, as applicable.
1.4 Project Sign-off: Acceptance of the product, which involves making sure that all the deliverables are there, and all the deliverables are according to the statement of work
1.5 Intellectual Property Rights: All intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application), including copyright, know-how, confidential information, trade secrets, business names and domain names, trademarks, service marks, trade names, patents, petty patents, utility models, design rights, semi-conductor topography rights, database rights and all rights in the nature of unfair competition rights or rights to sue for passing off.

2 Term of Services

2.1 We will provide the Services in accordance with the Specification to be a written or verbal contract between Silk Media and the Client, this includes telephone and email agreements.
2.2  We will carry out work only where an agreement is provided either by email, telephone, mail or fax.
2.3 Photos Images are not included in our website pricing, nor is the photo and images editing included. Please provide your own images and if you do require retouching we can provide services with no additional cost.
2.4 We can also source stock images for your website with an additional cost and the cost will be varied. Silk Media will not be held responsible for any images you provide us that result in a breach of copyright or privacy because you have illegally obtained that image elsewhere.
2.5 Any designs, scripts, applications, templates or software written by Silk Media remain the property of Silk Media until all outstanding accounts are paid in full.
2.6 We accept no liability for any copyright infringements caused by materials submitted by the Client or used by the Client.
2.7 We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
2.8 We will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

3 Client Obligations

 3.1 The Client agrees to make available as soon as is reasonably possible to Silk Media all materials required to complete the site to the agreed standard and within the set deadline.
3.2 The Client will not use any part of the Product for any other revenue-earning purposes or to provide any services to third parties.
3.3 The Client will notify Silk Media of any changes to the information, data and documentation it provides to Silk Media where relevant.
3.4 Acceptance of the product will be deemed to have taken place when the Client uses any part of the content for any revenue-earning purposes or to provide any services to third parties other than for test purposes; or if the Client fails to approve the product within 30 days of being provided with the product by Silk Media Web Services.
3.5 Where Silk Media is required to comply with any third party website owner’s platform selling policy or similar rules or regulations, the Client agrees that it will provide Silk Media with all reasonable assistance in ensuring that it is able to comply with the same.

4. Payments

4.1 All projects will require a 50% upfront deposit before we can commence work.
4.2 If the Client wishes to cancel the Services, any deposit paid by the Client will be non-refundable in such instances. 
4.3 A full non-refundable payment is required prior to your project completion and “live” delivery. Live delivery means that your project is able to be uploaded to a server and you can view and use your back end system to add products etc.
4.4 We will not be able to make any further design or layout changes after the “live delivery” of your project and we will do not offer any refunds for change of mind.
4.5 The Client will pay to Silk Media the fees in accordance with the quotation agreed by both parties. All fees are exclusive of GST.

5 Warranties

5.1 The product will not be permitted to operate in a live environment until the payments have been received by Silk Media in full, or unless agreed otherwise by both parties.
5.2 Products and services provided by Silk Media should perform substantially in accordance with the Specification Requirement for a period of 30 days from project sign-off.
5.3 The warranty will not apply to the extent that any failure of the product to perform substantially in accordance with the specification is caused by any act or omission of the Client or any third party.
5.4 Silk Media cannot warrant that changes made by a third party website owner such as Magento, WordPress eBay or any other platforms to its website platform will not affect the Services, Silk Media will not be liable for any damage or loss suffered by the Client as a result of such changes. 
5.5 The Client may terminate the Services at any time on by providing Silk Media with no less than seven days’ prior written notice. 
5.6  On expiry or termination of these Terms: each party will immediately cease to use any and all materials belonging to the other party and promptly return the same to the other party; and all provisions of these Terms will cease to have effect, except that any provision which can reasonably be inferred as continuing or is expressly stated to continue will continue in full force and effect. 

For any inquiry, please contact us at:

Silk Media Web Services
203 Ballarat Road, Footscray Vic 3011, Australia
Email: info@silkmedia.com.au Phone: 1300 332 882